Shipping policy

FAQS

 

ORDERS

 

How do I know if the order was placed successfully?

We highly recommend that you create an account with us to help ensure proper delivery.

As soon as you finish entering your order details, you should receive a virtual receipt. A confirmation email will be sent to your valid email address including the information that you submitted. If you do not receive an email within an hour upon placing your order, please notify us at greatlengths@alignbc.com.

 

Can I cancel my order after it has been submitted? 

Orders that have been confirmed cannot be modified or cancelled anymore.


Can I return my order?

Only the following are considered valid for return: 

  1. Those received with defect or damage due to shipping,
  2. Wrong item was delivered
  3. Order is incomplete when delivered.

 

For the above concerns, the customer must send an email to greatlengths@alignbc.com and provide the order details (order number, order form, and/or a receipt) AND a photo of the product in question within 48 hours of delivery. You will be refunded within 7-15 business days depending on your payment provider.

 

We would like to maintain the company’s policy on personal hygiene standards. Therefore, we will not accept returns due to change of mind.

 

 

DELIVERY


Where do you deliver? 

We deliver nationwide, except to areas identified as non-serviceable by our partner couriers.

Please note that delivery orders to work places, hospitals, schools, dormitories, or apartments/condos, must have the recipient’s complete name, full address (including room number or department) in the order form to ensure successful delivery.

 

How much is the delivery charge? 

Shipping fees are calculated based on the weight of the products and your location. You can see this in the order process,  before you confirm your order.

 

What is your delivery lead time?

We will do our best to deliver your order within 7 working days for Metro Manila and maximum of 15 working days for provincial orders. We cannot provide the specific date and time of your order’s delivery as it will depend on the prearranged schedule and route of the courier.

Also, due to the unpredictable change of circumstances brought about by national/ local quarantine guidelines, delays can possibly be encountered.


What if recipient is not home at the time of delivery? 

The courier will do only one (1) redelivery attempt. If the delivery is not successful, your order will automatically be cancelled. If the order was already paid for, then we will process refund for the products you paid for. You will be refunded within 7-15 business days depending on your payment provider.

The shipping fee will not be included in the refund.

 

Can I change my order delivery details?

Orders that have been confirmed cannot be modified anymore.

 

What if the order is incomplete or is damaged?

Damaged items upon delivery may either be replaced or returned. Email requests should be sent to greatlengths@alignbc.com within 48 hours upon receipt, together with proofs of complain (eg photos of damaged items, etc).


Do you accept orders daily?

We currently process and ship out orders from Mondays to Saturdays, except holidays.

 

Do you ship internationally?

Currently, we ship only within the Philippines.

 

 

PAYMENT

 

What are the payment options?

We accept the following modes of payment:

  • Credit card (Visa and Mastercard)
  • Paypal: Pay with your Paypal account balance or pay with your credit or debit card.
  • GCash

 

How do I get billed?

You are charged only when your credit card information is verified and as soon as we confirm the sale at the end of the transaction. Credit card companies usually bill by local currency equivalent to the purchase price at the time of order, so you are safe from fluctuations. The charge should arrive with your next credit card bill.

 

Can I pay for my order offline? What if I don’t have a credit or debit card?

No, at the moment we do not process orders offline.

 

 

OPENING A STORE ACCOUNT

 

What are the benefits of having an account?

Opening an account will make your shopping easier! The billing and shipping addresses you enter will automatically be stored for convenience the next time you visit us. You can store other shipping addresses too. What’s more, you can enjoy our perks and special promos!

 

How do I open an account?

Step 1. Go to ‘My Account’

Step 2. Enter your information.

Step 3. Activate your account sent to your email address. (Check your spam folder if there’s no activation email in your inbox)

Step 4. Start shopping online!